Refund Policy

1. Mentoring & Online Sessions

• Cancellations made 24+ hours in advance of your session are eligible for a full refund or reschedule.

• Cancellations within 24 hours of a session are non-refundable, but we may offer a reschedule at our discretion.

• No-shows are non-refundable, unless there's a valid emergency (please let us know as soon as possible).

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2. Workshops (In-Person)

• Refunds are offered for cancellations made 48+ hours before the start of a workshop.

• Cancellations made within 48 hours may be non-refundable, but we’ll always try to offer a credit or spot on a future workshop if possible.

• If a workshop is cancelled or rescheduled by us, a full refund or transfer will be offered.

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3. Personalised Songs & Creative Projects

• Once a personalised music order has been confirmed and work has begun, partial refunds only are available — depending on how much of the project has been completed.

• If the work hasn’t started yet and cancellation is made within 48 hours of payment, a full refund may be issued.

• If a product or creative delivery does not meet agreed terms, we will work with you to revise or resolve it before offering any partial refund.

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4. Merchandise 

If you begin selling merchandise or physical music:

• Items can be returned within 14 days in unused condition

• Buyer covers return postage unless the item is faulty

• Digital downloads are non-refundable once downloaded

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5. Contact Us

To request a refund or discuss your situation, please email:
📧 team@weareinovision.com
Include your name, session date (or order number), and a brief explanation.

We’re here to help and always aim to resolve things with compassion and understanding.